General Inquiries

For questions about accounts, billing, partnerships, or product information related to Etupi (etupi.com), please contact us at [email protected].

To help us respond quickly, please include the following in your message:

• Your organization name and primary point of contact
• A concise description of your question or request
• Your preferred method of follow-up and any relevant deadlines
• Any supporting documents or links (if applicable)

What to expect after you reach out: an acknowledgment email within 1 business day and a substantive reply within 2 business days for standard inquiries. Complex matters may require additional time; in such cases, we will keep you informed of progress.

Developer Submissions

Etupi embraces submissions from developers seeking to publish apps, integrations, or SDK-based enhancements on our platform. To initiate a submission, please email [email protected] with the following information:

• Developer name and organization
• Overview of the submission (app name, category, value proposition)
• Links to technical documentation, API references, and any sandbox/demo environments
• Data access scope, privacy considerations, and security controls
• Development status (beta, GA, or sunset) and estimated timelines
• Primary contact and preferred communication channel

Our onboarding team reviews all developer submissions against functional, security, and user-experience criteria. You will receive an acknowledgment within 1–2 business days, followed by requests for any additional information as needed. Typical evaluation timelines range from 5–7 business days for initial feedback and up to 10–14 business days for a final decision.

Response Times

The timelines below reflect standard operating conditions and may vary during holidays or peak periods. We strive to be transparent about any delays and will communicate anticipated timelines when applicable.

• General inquiries: Acknowledgment within 1 business day; substantive reply within 2 business days (longer cycles if cross-functional input is required).
• Developer submissions: Acknowledgment within 1–2 business days; initial feedback within 5–7 business days; final decision within 10–14 business days.
• Urgent matters: Please indicate urgency in your message; we will assess feasibility and respond as promptly as possible.